Privacy and Communications 

When you place an order, we collect certain personal information (e.g. name, billing address, shipping address, email address, telephone number) 

To fulfil our obligations to you under these Online Shopping Terms and Conditions, we communicate with you by e-mail and by posting notices on the Website. You agree to receive communications from us electronically and that this electronic communications will satisfy any legal requirement for communications in writing. 

When you place an order to purchase items using our Website this is an offer by you to us to purchase such items. By ordering you are providing details which are true, accurate, current and complete and that the credit or debit card details are correct and your own. 

We will confirm receipt of your order by sending you an email summarising the details of your order (Order Confirmation E-mail) this is the point at which we accept your order and the contract is formed. 

We have made every effort to display the colours, specifications, dimensions and descriptions of items on the Website as accurately as possible. The colours you see will depend on the resolution of your monitor. We cannot guarantee that your monitor's display of any colour will always reflect accurately the colour of the item delivered. We may from time to time vary the dimensions, specifications, descriptions and quantities of items displayed on our Website without prior notice. 

www.linusbags.co.uk its products and content is protected by national intellectual property. You are only allowed to use content found on this Website if expressly agreed. Any reproduction or redistribution of our products and content may result in civil and criminal penalties. 

In addition to these intellectual property rights, the content, defined as: graphics, photographs, image rights, sounds, music, audio or text are to the best of our knowledge accurate and complete, however we cannot promise it is error-free. www.linusbags.co.uk cannot promise the functions within the site i.e. html, content and functional aspects are error-free. This also relates to viruses and other harmful viruses we always recommend that you should have an up-to-date and complete virus-checking software to protect yourself. 

You should also agree that no joint venture, partnership, employment or agency relationship exists between yourself and www.linusbags.co.uk. You will not express yourself as an employee, agent or representative and we are not liable for any representation, act or omission on your part. 

Products are invoiced in GBP sterling at the price prevailing at the time you place your order. Whilst we try and ensure all details, descriptions and prices are correct when appearing online, some products might be subject to slight variations. Errors & omissions excluded. 

Delivery charge is an additional cost. Please refer to our delivery information for full details. Although we try to ensure that all prices on the Website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled. 

Prices displayed on the Website apply to online purchases only. We reserve the right to update prices displayed on the Website at any point. 

You may pay for the items which you order online by supplying your credit/debit card details on the secure online order form. 

We use PayPal for payment processing. At checkout, you may purchase your goods in confidence using credit or debit card through the secure PayPal system. 

All payments are subject to PayPal’s standard terms of business. Please refer to the PayPal website for their standard terms and conditions. 

We regret that we cannot accept cheques or cash as payment online. 

If you wish to cancel your order, please contact our Customer Relations Department. 

Linus Bags 

25 Montpelier Row 

Twickenham 

Middlesex 

TW1 2NQ 

Email - hello@linusbags.co.uk 

Tel - 0208 088 9010 

As we try to process orders immediately it may not always be possible to prevent an order from being despatched. If your order has already been despatched you may return the items to us in accordance with our Returns Policy (below). 

As soon as we receive notice of your cancellation of an item we will refund the relevant part of the purchase price for that item together with the item's normal postage charge. This only applies if the order is cancelled prior to despatch

Your parcel will be sent with Royal Mail First Class recorded delivery and your product should arrive within 3 to 5 working days of you ordering within the UK. If in the unfortunate situation, your product is out of stock, we will inform you within 24 hours and let you know how long the item will take to arrive. You can then choose to be refunded if you wish. 

Delivery occurs when the items are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage and damage passes to you. All goods must be signed for upon delivery. 

Despatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. 

Returns 

Items damaged in transit 

If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s( to us within 28 days of taking delivery. 

You have the right to return a faulty item within 28 days along with proof of purchase. 

If we have sent you an incorrect item, please notify our Customer Relations Department as soon as possible or within 28 days and return the incorrect item to us and specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible or alternatively we will refund the item once it has been returned. We will not charge you for the incorrect item and we must have the incorrect item returned before investigating. 

Please return any incorrect item to our address, we will replace or refund you for the incorrect item upon receiving the returned goods. 

Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage. 

We will be responsible for any losses you suffer as a direct result of us breaching these On-line Shopping Terms and Conditions if those losses were reasonably foreseeable to both you and us at the time the contract for the sale of items by us to you was formed (i.e. at the point we send the Despatch Confirmation E-mail to you(. We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill( or any other loss or damage which does not result directly from our actions or the actions of our sub- contractors or agents, is consequential or was not reasonably foreseeable to both you and us when the contract between us was formed. 

Our liability to you under these On-Line Shopping Terms and Conditions will not exceed the total price charged for the items purchased. Nothing in these On-line Shopping Terms and Conditions excludes our liability to you for personal injury or death caused by our negligence. 

We will not be responsible to you for any delay or failure to comply with our obligations under these On- line Shopping Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control. 

We reserve the right at any time to make changes to this Website, these On-line Shopping Terms and Conditions, Privacy Statement and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the Website or order items from the Website. Changes which we are required to make by law could apply to orders which you have already made. If any of the terms and conditions forming the contract between us is deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions. 

If you breach these On-line Shopping Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach. 

These On-line Shopping Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts, as do we. 

Pre-Sales Assistance: Please contact our Order Department Tel: Monday to Friday from 9.00am to 5.00pm 0208 088 9010 Email: hello@linusbags.co.uk 

After Sales Support: Please contact our Customer Relations Department Tel: Monday to Friday from 9.00am to 5.00pm 0208 088 9010 Email: hello@linusbags.co.uk 

Returned Items 

Linus Bags 

25 Montpelier Row 

Twickenham 

Middlesex 

TW1 2NQ 

Thank you for taking the time to study these terms and conditions. Should you have any further enquiries please contact us.